Reference

What Governs Your Account on bento12

These legal terms set out the rules that apply when you access bento12, fund your account via DANA, OVO, or GoPay, and use any part of the platform — from the sportsbook to the live casino tables.

Account TermsPrivacy & DataPayment ConditionsEligibility RulesCookie Policy

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How Our Legal Terms Apply to You

bento12 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

bento12 operates under terms that are governed by the jurisdiction in which the platform is licensed to offer services. Access to the platform — including sports betting on Liga 1 and European football markets, live casino tables, and slot rooms — is conditional on your being

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in an eligible region where local law permits participation. If you are accessing from Indonesia, it is your responsibility to confirm that your use complies with applicable local regulations before opening or funding an account. When you deposit using DANA, OVO, or GoPay, you confirm that
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the funds belong to you and that the wallet is registered in your own name. Mismatches between your account name and your registered wallet identity can result in withdrawal holds pending verification. We reserve the right to request identity documents at any stage — this is
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standard practice for account security, not a penalty. Terms may be updated periodically. When material changes are made, we will notify you via the contact details on your account. Continuing to use the platform after a change takes effect constitutes acceptance. If you disagree with any
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updated term, the correct step is to close your account and withdraw your remaining balance before the effective date.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

Reach Us on Policy Questions

If you have a question about how a specific term applies to your account, or you want to submit a formal request about your data, these are the channels to use. For account-specific issues — like a withdrawal hold or a wallet mismatch — live chat gets you to the right team fastest.

Live Chat Open the chat widget from any page on the platform. For legal or account queries, select the Account & Policy topic so your message reaches the right team without a transfer.

Email Support Send detailed policy or data requests to our support address. Include your registered account email and a clear description of your request so we can respond without back-and-forth.

Help Centre The Help Centre covers common questions on account terms, wallet verification, and eligibility. Check there first — most policy questions are answered without needing to contact the team directly.

DATA & ACCOUNT SECURITY

How We Handle Your Information

Your account data is stored securely and accessed only for the purposes set out in our privacy policy — account management, payment processing via DANA, OVO, or GoPay, and fraud prevention. We do not sell your personal data to third parties. Here is what that looks like in practice.

Data Retention

We keep account and transaction records for as long as required by applicable law and our licensing obligations. Once that period ends, data is deleted or anonymised on a rolling schedule.

Cookie Use

Cookies on bento12 handle session management, fraud detection, and performance analytics. You can adjust non-essential cookie preferences via the banner shown on your first visit or in your browser settings.

Account Security

Login sessions use SSL encryption. If we detect an unusual sign-in — a new device or location — we may trigger an OTP check to your registered mobile number before granting access.

Your Rights

You can request a copy of the personal data we hold, ask us to correct inaccurate records, or request deletion where no legal retention obligation applies. Submit requests via email support with your account details.

Common Questions About Our Terms

These are the questions we hear most often about how our legal terms work in practice — from data access to account closure.

Account registration is open to individuals in eligible regions where local law permits access. You must be of legal age in your jurisdiction and provide accurate identity details at registration.

Send a data access request to our support email with your registered account address. We will confirm receipt and respond within the timeframe required by applicable law in your region.

A name mismatch triggers a manual verification step before your withdrawal is processed. Submit a copy of your ID via the verification page in your account settings to clear the hold.

Yes. Where no legal retention obligation applies, you can request deletion by contacting support. Accounts with an open balance must be fully withdrawn before a deletion request can be processed.

We notify you via the email address on your account when material changes are made. The updated terms show an effective date at the top so you can see exactly what changed and when.

Transaction records are retained as required by our licensing and legal obligations. Your DANA, OVO, or GoPay wallet details are not stored beyond what is needed to process and verify each transaction.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy Appbento12 App InfoTerms & Conditions

What Governs Your Account on bento12

Reach Us on Policy Questions

How We Handle Your Information

Data Retention

Cookie Use

Account Security

Your Rights

Common Questions About Our Terms

01 Who can open an account on bento12?

02 How do I request a copy of my personal data?

03 What happens if my DANA or OVO wallet name does not match my account?

04 Can I ask for my account data to be deleted?

05 How will I know if the terms change?

06 Is my payment data stored after a deposit?

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