Reference

What You Agree To When You Open an Account

These terms set out the rules that apply when you open and use your bento12 account — from wallet deposits via DANA, OVO, and GoPay through to how bets are settled and how you can close your account.

Wallet Payments: DANA, OVO, GoPayAccount Eligibility RulesBet Settlement PolicyAccount Closure TermsIndonesia-Eligible Regions
bento12 What You Agree To When You Open an Account
TERMS CONTACT

Ask Us About Any Clause

If a section of these terms is unclear, or you believe a rule has been applied incorrectly to your account, reach out before you raise a formal dispute. Our support team can walk you through how a specific clause works, explain a transaction hold, or escalate a payout verification issue to the relevant team.

Live Chat Start a live chat session from any page in your account. Give your account ID and describe which term or transaction you want us to check — we will pull the record on our end.
Email Support For written records on disputes or wallet-name mismatches, email us. Include your registered wallet type — DANA, OVO, or GoPay — and the transaction reference shown in your account history.
Account Help Centre The Help Centre covers common questions about bet settlement, account suspension rules, and how to update your registered wallet details ahead of a withdrawal.
HOW WE OPERATE

Account Security and Data Handling

Your account data is stored securely and used only to operate your bento12 account, process wallet transactions, and meet any applicable regulatory requirements in eligible regions. We do not sell your information to third parties. Account retention follows our internal data policy; if you close your account, transaction records are held for the period required by applicable rules, then removed.

Wallet Verification

When you add a payout wallet — DANA, OVO, or GoPay — we check the registered name matches your account. This stops misdirected cashouts and keeps your funds on track.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, change your password immediately and contact support to freeze the account.

Data Retention

We keep transaction and account records for as long as applicable rules require. You can request a summary of what data we hold on your account by contacting support in writing.

Requesting Changes

To update your registered wallet name or contact details, go to account settings and follow the verification steps shown — or contact support if you run into an issue during the process.

Common Questions About These Terms

These are the questions we hear most often when people check their account rules. If yours is not covered here, live chat or email will get you a straight answer.

The core account rules are the same across DANA, OVO, and GoPay. Payment-specific conditions — like confirmation timing — are set by each e-wallet provider and noted in the payments section of your account.

No. One account per person is the rule. Duplicate accounts may be suspended and any balance inside them held pending an investigation. If you locked yourself out, contact support to recover access.

Inactive accounts may be flagged under our dormancy policy. We will contact you on your registered details before any action is taken. You can reactivate by logging in and completing the verification step shown.

Start with live chat and quote the bet reference number from your account history. Our team will check the settlement against the published rules for that market and come back to you with an explanation.

We update terms when platform or regulatory changes require it, and we note the change date at the top of this page. Continuing to use your account after an update means you accept the revised version.

Only you and authorised bento12 staff handling account operations or compliance reviews. We do not share personal data with third parties outside of what is required by applicable rules in eligible regions.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.