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How bento12 Handles Your Personal Data

Your account data, wallet activity, and browsing behaviour on bento12 are handled with care — we collect only what we need to keep your account running and your transactions moving through DANA, OVO, and GoPay.

Account data protectionDANA, OVO, GoPay wallet contextYour right to access and request changesIndonesia-region compliance framingClear contact path for data queries
Explore the Lobby Read FAQ
bento12 How bento12 Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Account Security Each login is protected by OTP verification sent to your registered number. Suspicious access attempts trigger an automatic account lock, and you are notified through your registered contact channel before any session resumes.
Cookie Use We use cookies to keep your session active across the lobby, remember your preferred payment method — DANA, OVO, or GoPay — and measure which pages are visited most. You can adjust cookie preferences via the consent banner on your first visit.
Data Retention Active account data is kept for the life of your account. After closure, we retain the minimum required by applicable rules, then delete it. You can ask for a copy of what we hold before or after account closure.
Your Access Rights You have the right to request a copy of your personal data, ask us to correct inaccuracies, or request deletion where local law permits. Submit requests through live chat or the support email listed in your account settings.
DATA REQUEST CONTACT

Reach Us About Your Privacy

Live Chat Open the live chat widget from your account dashboard to raise a data access or deletion request. Our Indonesia support team handles these directly — no need to send documents elsewhere.
Email Support Send a written data request to our support email address shown in your account settings. Include your registered contact detail so we can match the request to your account record quickly.
Account Settings Some data preferences — such as marketing contact and cookie consent — can be adjusted directly inside your account settings without contacting support. Check the privacy tab in your profile.

Common Questions About Your Privacy

We collect your name, contact details, device information, and the payment method you link — DANA, OVO, or GoPay. We also log session activity needed to verify your identity and process transactions.

We do not sell your data. We share only what payment processors like DANA, OVO, and GoPay require to complete a transaction, and nothing beyond that is passed to outside parties.

Open a request through live chat or the support email shown in your account settings. Include your registered contact detail so we can match and process your request without delay.

Yes. Where local law permits, you can request deletion of your personal data after your account is closed. Submit the request via support and we will confirm what can be removed under applicable rules.

We keep the minimum data required by applicable rules after closure, then delete it. During that period, you can still request a copy of what we hold by contacting our support team.

We use cookies for session management, payment method memory, and page analytics. You can adjust cookie preferences through the consent banner shown on your first visit or inside your account settings.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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